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Privacy Policy

Last Updated: August 5, 2026

Alicarrier respects your privacy and is committed to protecting the personal information that you provide when visiting our website, requesting a quotation, communicating with our team, purchasing products from China, using our warehouse services, or arranging international shipping.

This Privacy Policy explains what information we collect, how we use it, when we may share it, how long we retain it, and the choices and rights that may be available to you.

By accessing alicarrier.com, submitting information through our website, contacting us by email or telephone, communicating with us through WhatsApp or another messaging platform, or using our services, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Alicarrier provides services for international buyers purchasing and shipping products from China.

Our services may include:

For privacy-related questions, please contact us using the details provided at the end of this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

This Privacy Policy does not control the privacy practices of independent suppliers, marketplaces, payment providers, carriers, customs authorities, messaging platforms, or other third parties.

3. Personal Information We Collect

The information we collect depends on how you interact with Alicarrier and which services you use.

3.1 Contact Information

We may collect:

3.2 Quotation and Order Information

When you request a quotation or use our purchasing services, we may collect:

3.3 Shipping and Recipient Information

To arrange international transportation and delivery, we may collect:

You are responsible for ensuring that you have permission to provide personal information belonging to another recipient.

3.4 Customs and Compliance Information

Where required for customs clearance, legal compliance, or carrier verification, we may collect:

We only request this information when it is reasonably necessary for the relevant service or legal requirement.

3.5 Payment and Transaction Information

We may collect or receive information relating to:

Payments may be processed by banks, card processors, digital payment platforms, or other third-party providers.

Alicarrier generally does not directly store complete payment-card numbers, security codes, or online banking passwords. Payment providers process such information according to their own privacy policies and security practices.

3.6 Warehouse and Parcel Information

When goods are received or processed at our warehouse, we may collect:

Some photographs may incidentally contain names, addresses, telephone numbers, barcodes, or other information printed on shipping labels.

3.7 Customer Service and Claims Information

When you contact us about an order, delivery, refund, loss, or damage claim, we may collect:

3.8 Website and Device Information

When you visit our website, certain information may be collected automatically, including:

This information may be collected through server logs, cookies, analytics tools, security plugins, or similar technologies.

4. How We Collect Personal Information

We may collect personal information:

Directly From You

For example, when you:

From Other People

A buyer, employer, colleague, business partner, or sender may provide your information when arranging a shipment or delivery on your behalf.

From Suppliers and Marketplaces

We may receive order, product, payment, or delivery information from Chinese suppliers, manufacturers, wholesalers, and marketplace sellers.

From Logistics and Service Providers

We may receive tracking, customs, payment, delivery, fraud-prevention, or claim information from carriers, payment providers, customs brokers, warehouses, and other service providers.

Automatically

Technical information may be collected through cookies, server logs, analytics technologies, and security systems when you use our website.

5. How We Use Personal Information

We may use personal information to:

5.1 Respond to Inquiries

We use contact and inquiry information to:

5.2 Provide Purchasing Services

We may use your information to:

5.3 Provide Warehouse Services

We may use information to:

5.4 Arrange International Transportation

We may use personal information to:

5.5 Process Payments and Refunds

We may use payment and transaction information to:

5.6 Manage Claims and Disputes

We may use information to:

5.7 Improve Our Website and Services

We may use website and service information to:

5.8 Protect Security and Prevent Misuse

We may use information to:

5.9 Comply With Legal Obligations

We may process information to:

6. Legal Bases for Processing

Where applicable data-protection law requires a legal basis, Alicarrier may process personal information based on:

Performance of a Contract

Processing may be necessary to provide quotations, purchase products, receive parcels, arrange shipping, process payments, or perform another requested service.

Steps Taken Before Entering Into a Contract

We may process information to answer inquiries, assess a service request, check product availability, or prepare a quotation.

Legal Obligations

We may process information to comply with customs, taxation, accounting, transportation, trade, security, or other legal requirements.

Legitimate Interests

We may process information where reasonably necessary to:

We will consider your rights and interests before relying on legitimate interests.

Consent

We may rely on your consent for optional marketing communications, certain cookies, or other processing activities where consent is legally required.

You may withdraw your consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

7. How We Share Personal Information

We do not disclose personal information indiscriminately. We may share relevant information with the following parties when reasonably necessary.

7.1 Suppliers and Marketplaces

We may share product specifications, recipient requirements, customization instructions, and order information with suppliers, factories, wholesalers, or marketplace sellers.

7.2 Warehouses and Packaging Providers

Information may be shared with warehouse operators, inspection personnel, packaging suppliers, and fulfilment partners to identify, inspect, store, consolidate, or prepare goods.

7.3 Carriers and Logistics Providers

We may share shipment information with:

7.4 Customs and Government Authorities

We may provide information to customs authorities, border agencies, tax authorities, security agencies, courts, regulators, or law-enforcement bodies where legally required or reasonably necessary.

7.5 Customs Brokers and Compliance Providers

Shipping and recipient information may be shared with customs brokers, declaration agents, inspection providers, and import or export compliance specialists.

7.6 Payment and Financial Service Providers

Transaction information may be shared with:

7.7 Website and Technology Providers

We may use third parties that provide:

These providers may process information only as necessary to provide their services, subject to applicable agreements and legal requirements.

7.8 Professional Advisers

Information may be shared with lawyers, accountants, insurers, auditors, and other professional advisers where reasonably necessary.

7.9 Business Transfers

If Alicarrier is involved in a merger, acquisition, restructuring, financing, sale of assets, or transfer of business operations, personal information may be disclosed as part of that transaction, subject to appropriate confidentiality and legal protections.

7.10 Legal Protection

We may disclose information when reasonably necessary to:

8. International Transfers of Personal Information

Alicarrier provides cross-border purchasing and logistics services. Your information may therefore be processed in China, your destination country, and other countries through which suppliers, carriers, payment providers, technology providers, or customs-service providers operate.

These countries may have data-protection laws that differ from those in your country.

Where required by applicable law, we will use appropriate safeguards for international data transfers, which may include:

By requesting cross-border purchasing or shipping services, you understand that certain information must be provided to parties located in different countries to complete your transaction.

9. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, scripts, or similar technologies.

Cookies are small data files placed on a device when a website is visited.

9.1 Necessary Cookies

Necessary cookies may be used to:

These cookies may be required for the website to function properly.

9.2 Analytics Cookies

Analytics cookies may help us understand:

Where required, analytics cookies will only be activated after consent.

9.3 Marketing Cookies

If Alicarrier uses advertising or remarketing services, marketing technologies may be used to measure advertisements or show relevant content.

Where required by law, marketing cookies will only be used after you provide consent.

9.4 Managing Cookies

Depending on your location and the technologies used on our website, you may be able to manage cookies through:

Blocking certain cookies may affect website functionality.

A separate Cookie Policy may provide additional information about the specific cookies and technologies used on our website.

10. Marketing Communications

We may send service-related communications concerning:

These transactional communications are necessary to provide the requested services.

Where permitted, we may also send promotional information about our services, shipping routes, offers, or business updates.

You may unsubscribe from marketing communications at any time by:

Unsubscribing from marketing communications will not stop necessary order or service communications.

11. Sale or Sharing of Personal Information

Alicarrier does not sell personal information for direct monetary payment.

If Alicarrier uses advertising technologies that are legally considered a “sale” or “sharing” of personal information in a particular jurisdiction, we will provide any notice and opt-out mechanism required by applicable law.

We do not knowingly sell or share the personal information of children.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

For example:

When information is no longer required, we may delete, anonymize, or securely dispose of it.

13. How We Protect Personal Information

We use reasonable administrative, technical, and physical measures designed to protect personal information against:

Measures may include:

However, no website, communication channel, storage system, or transmission method can be guaranteed to be completely secure.

Customers should avoid sending unnecessary sensitive information through unsecured communication channels.

14. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

These rights are not absolute. Some requests may be limited where information must be retained for contracts, customs, taxation, fraud prevention, legal claims, or other lawful purposes.

15. How to Exercise Your Rights

To submit a privacy request, contact us at:

Email: [email protected]
Telephone: +86 186 2081 3538

Please include:

We may need to verify your identity before completing a request.

Where permitted by law, an authorized representative may submit a request on your behalf. We may require evidence of the representative’s authority and verification of your identity.

We will respond within the period required by applicable law.

16. Complaints

Please contact us first if you have concerns about how we use your personal information. We will review the issue and attempt to resolve it.

Depending on your location, you may also have the right to submit a complaint to the data-protection or privacy authority responsible for your jurisdiction.

17. Children’s Privacy

Alicarrier’s services are intended for adults and businesses. They are not directed to children.

You must be at least 18 years old, or have the legal capacity required in your jurisdiction, to enter into transactions with Alicarrier.

We do not knowingly collect personal information directly from children. If we learn that a child has provided personal information without appropriate authorization, we will take reasonable steps to delete it.

Parents or guardians who believe a child has provided personal information may contact us.

18. Third-Party Websites and Platforms

Our website or communications may contain links to third-party websites and services, including:

Third-party services operate under their own privacy policies and terms. Alicarrier is not responsible for their privacy, security, or data-processing practices.

We recommend reviewing the privacy policy of each third-party service before providing personal information.

19. WhatsApp and Messaging Platforms

When you contact Alicarrier through WhatsApp or another messaging platform, the platform provider may collect and process information according to its own privacy policy.

Messages sent through these platforms may include:

Do not send passport details, payment passwords, full card information, or other highly sensitive information through messaging platforms unless specifically requested through an appropriate and secure process.

20. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

The revised Privacy Policy will be published on this page with an updated “Last Updated” date.

Where required by law, we will provide additional notice of material changes.

21. Contact Us

For privacy questions, requests, or complaints, please contact Alicarrier:

Alicarrier

Telephone: +86 186 2081 3538
Email: [email protected]
Website: alicarrier.com

Business Hours:
Monday to Saturday, China Standard Time