Frequently Asked Questions
Find clear answers about product sourcing, purchasing assistance, China warehouse services, parcel consolidation, payments, customs clearance, and international shipping.
Common Questions
Yes. You can contact Alicarrier by telephone or WhatsApp for product sourcing, purchasing assistance, warehouse services, and shipping support.
For faster communication, we recommend sending your product links, images, and order details by WhatsApp or email first. This helps our team review your request more accurately before giving you a quotation or shipping recommendation.
Contact details:
Phone / WhatsApp: +86 186 2081 3538
Email: [email protected]
Yes, but refund eligibility depends on the stage of your order and the type of service already completed.
If the goods have not yet been purchased, cancellation may be possible. If the supplier has already been paid or the goods have already been shipped, refunds depend on the supplier’s rules, the shipping stage, and any costs already incurred.
Completed services such as purchasing assistance, warehouse handling, consolidation, repacking, and shipping charges are generally non-refundable once completed. Please review our Refund & Cancellation Policy for full details.
The shipping cost of a small package depends on several factors, not only the size of the parcel.
The final cost may depend on:
- Destination country
- Actual weight
- Volumetric weight
- Product category
- Shipping method
- Whether the goods contain batteries, liquids, powders, or branded items
- Whether you need repacking or consolidation
If you want an accurate quotation, please send us the product link, destination country, and estimated quantity. Our team will recommend a suitable shipping option based on your needs.
Please contact us as soon as possible.
If the supplier has not yet been paid, cancellation may be possible with minimal cost. If the goods have already been purchased, received at the warehouse, or shipped internationally, cancellation may be limited or no longer possible.
In some cases, the customer may still need to pay supplier charges, domestic shipping, storage, inspection, repacking, or return handling fees. Please always contact our team before taking any action.
Delivery time depends on the shipping method, destination country, customs clearance, and the product type.
As a general rule:
- Express shipping is usually the fastest
- Air shipping is suitable for urgent and medium-weight cargo
- Sea shipping is usually more economical for larger shipments
- Special routes may be available for sensitive goods
Please note that estimated delivery time usually begins after your shipment has been packed, confirmed, and dispatched from our warehouse, not when you first place the order.
Alicarrier provides China-based purchasing, warehouse, and international shipping services for overseas buyers.
Our team helps customers buy products from Chinese marketplaces such as Taobao, 1688, Tmall, and Alibaba.com, and we arrange warehouse receiving, checking, consolidation, and international delivery.
For operational and warehouse-security reasons, the full warehouse address may be provided after order confirmation or when required for an approved shipment.
Popular Questions
Alicarrier may accept several payment methods depending on the order and customer location.
Available options may include:
- Bank transfer
- Credit or debit card
- Stripe payment
- Alipay
- WeChat Pay
- USDT
The exact payment method available for your order will be confirmed in your quotation or invoice. Please only send payment after receiving official payment instructions from Alicarrier.
The total cost usually includes more than just international freight.
Depending on your order, the total cost may include:
- Product cost
- China domestic shipping
- Purchasing service fee
- Warehouse receiving and handling
- Inspection or photography
- Consolidation and repacking
- Packaging materials
- International shipping
- Customs-related charges, if applicable
- Insurance, if requested
The best way to estimate the total cost is to send us your product links, quantity, and destination country so we can prepare a detailed quotation.
Yes. Alicarrier provides purchasing assistance and product sourcing services.
If you cannot pay Chinese suppliers directly, do not speak Chinese, or need help confirming product details, our team can assist you.
You can send us:
- Product links
- Product images
- Quantity
- Color or size requirements
- Destination country
We will help confirm product information, communicate with suppliers, and arrange the next steps.
Yes. This is one of our core services.
We can receive goods from different Chinese sellers or suppliers at our warehouse, then:
- Check the number of parcels
- Match them to your order
- Take photos if requested
- Remove unnecessary outer packaging
- Consolidate multiple parcels into fewer cartons
- Repack goods for international shipping
This can help reduce shipping volume and avoid repeated packaging costs.
Yes, we can provide a basic visual inspection and product photography service.
This usually includes checking for obvious issues such as:
- Wrong quantity
- Incorrect visible color or model
- Visible damage to the outer packaging
- Obvious missing parts
Please note that standard inspection is a basic visual check only. It does not include laboratory testing, professional product certification, long-term durability testing, or internal technical inspection.
Some sensitive goods may be accepted, but they must be reviewed in advance.
These may include:
- Battery-powered products
- Cosmetics
- Liquids
- Powders
- Magnetic items
- Branded goods
- Food supplements
- Certain personal-care products
Acceptance depends on the destination, product composition, carrier rules, and shipping method. Please send the product link and details for approval before purchase or shipment.
Buying & Sourcing
We help customers purchase a wide range of products from China, including general consumer goods, household items, accessories, tools, electronics, fashion items, and business supplies.
However, some goods may be restricted or prohibited depending on the product type, the shipping route, and the destination country. Before purchasing sensitive items, please contact us for review.
We can assist with products from major Chinese marketplaces and suppliers, including:
- 1688
- Taobao
- Tmall
- Alibaba.com
- Chinese factories
- Chinese wholesalers
- Other approved suppliers
If you already have a supplier, we can also help receive the goods at our warehouse and arrange the next steps.
To prepare a quotation, we usually need the following:
- Product link or product image
- Product name
- Quantity
- Color, size, or specification
- Destination country
- Postal code, if available
- Preferred shipping method, if any
- Any special packaging or inspection requirements
The more complete your information is, the more accurate the quotation will be.
Yes. We can help with product sourcing if you only have product images, a product description, or basic purchase requirements.
Our team can search for suitable products or suppliers in China and help you compare options.
Please note that advanced sourcing or supplier-search work may involve additional service fees depending on complexity.
Yes. Alicarrier can communicate with suppliers on your behalf.
We can help confirm:
- Product details
- Pricing
- Minimum order quantity
- Packaging
- Production time
- Domestic shipping
- Customization requests
This is especially useful for overseas customers who do not speak Chinese or do not have access to local payment methods.
Yes. If approved, we can help arrange payment to Chinese suppliers as part of our purchasing service.
This is helpful for customers who do not have RMB payment capability or cannot complete payment on Chinese domestic platforms.
Payment arrangements will be confirmed in your quotation or invoice.
Warehouse & Consolidation
Yes. If you have already purchased products yourself, you may arrange delivery to our warehouse after confirmation.
We can then help with receiving, checking, consolidating, repacking, and international shipping.
Please do not send goods to our warehouse without prior confirmation.
After the parcels arrive, our team may:
- Receive the parcels
- Match them to your order
- Confirm the number of packages
- Check visible product information
- Take product or parcel photos if requested
- Store the parcels temporarily
- Consolidate and repack them for shipment
We may also confirm final weight and dimensions before shipping.
Storage rules may depend on the order and service arrangement.
In some cases, a free storage period may be available. After that period, storage fees may apply.
If you expect your goods to remain at the warehouse for an extended time, please confirm the storage policy with our team in advance.
Yes. We can remove unnecessary outer packaging to help reduce package size and shipping volume.
This is especially useful when several products come from different suppliers and are heavily packed.
If you need to keep original retail packaging, sealed boxes, or collector packaging, please tell us before repacking.
Yes. We can provide additional protective packaging for fragile goods.
Depending on the product, this may include:
- Bubble wrap
- Foam protection
- Corner protection
- Double cartons
- Waterproof packaging
- Wooden crates
- Pallets
Additional fees may apply depending on the packaging method required.
Yes. Consolidation is one of our main services.
Combining goods from multiple suppliers into one shipment can help reduce unnecessary packaging and simplify international shipping.
However, some products cannot be packed together because of customs, safety, or shipping-route restrictions.
Warehouse & Consolidation
Depending on the product and destination, we may offer:
- International express delivery
- Air shipping
- Sea shipping
- Rail shipping
- Door-to-door delivery
- DDP shipping, where available
- Special routes for approved sensitive goods
Not every shipping method is available for every shipment.
The best shipping method depends on your priorities.
- Choose express or air shipping if you need faster delivery.
- Choose sea shipping if you want a more economical solution for larger or heavier cargo.
- Choose a special route if your goods contain restricted characteristics such as batteries or liquids.
Our team can recommend a suitable option based on your goods and destination.
Yes, door-to-door shipping may be available for many destinations.
The exact service depends on the route, local delivery conditions, customs arrangements, and the type of goods.
Some remote or restricted areas may require pickup from a local carrier or may involve extra charges.
Shipping charges may be based on actual weight or volumetric weight, depending on the shipping method and carrier.
If the package is large but light, volumetric weight may be used instead of actual weight.
That is why final shipping charges are often confirmed only after repacking and measurement at the warehouse.
Yes, where tracking is available, we will provide a tracking number or shipment reference.
Please note that some economy, postal, consolidated, sea, or special shipping routes may offer limited tracking updates.
A delay in tracking updates does not necessarily mean that the shipment is lost.
A quotation given before final packing is usually an estimate.
The final cost may change because of:
- Actual package weight
- Volumetric weight
- Final dimensions
- Carrier surcharge
- Remote-area fee
- Customs-related changes
- Special packaging requirements
We will normally confirm the final amount before dispatch.
Yes, in some cases split shipment may be recommended or requested.
This may happen when:
- Goods arrive at different times
- Certain products need separate shipping routes
- One package would be too large or too heavy
- The customer wants partial dispatch
Each shipment may have its own cost and tracking number.
Shipping insurance may be available for selected routes and products.
Insurance should normally be requested before dispatch.
Coverage depends on the route, the product type, declared value, and the insurance provider’s rules. Please ask our team if you would like to add insurance to your shipment.
Payments
Because the final international shipping cost often cannot be confirmed until the goods arrive at our warehouse.
A typical order may involve:
- Payment for product purchase
- Payment for optional warehouse or handling services
- Payment for final international shipping
This helps ensure the shipping cost is based on the actual packed parcel.
Accepted currencies may depend on the payment method and order arrangement.
Depending on the transaction, payments may be quoted or accepted in:
- USD
- CNY
- EUR
- Other approved currencies
- USDT
Please always pay in the currency shown on your quotation or invoice.
Yes, Alicarrier may accept USDT for approved transactions.
Please only use the exact wallet address and blockchain network confirmed by our team.
Before sending USDT, always verify:
- Token type
- Network
- Wallet address
- Amount
- Order or invoice number
Incorrect transfers may not be recoverable.
Some payment methods may involve payment-processing or transfer fees.
These may include:
- Card fees
- Stripe fees
- Bank-transfer charges
- Exchange-rate costs
- Blockchain network fees
Whether these charges are included or paid separately will be stated in your quotation or payment instruction.
Only use payment details sent through Alicarrier’s official contact channels.
If payment details change unexpectedly, or if someone asks you to send funds to an unfamiliar account or wallet, contact us immediately for confirmation.
Official contact details:
Phone / WhatsApp: +86 186 2081 3538
Email: [email protected]
Customs, Duties & Restricted Items
It depends on the shipping arrangement and the destination country.
If your shipment is confirmed as DDP, certain destination charges may be included as stated in the quotation. If the route is not DDP, duties, VAT, GST, customs brokerage fees, or other import charges may need to be paid by the customer or recipient.
Please do not assume that taxes are included unless the quotation clearly says so.
Restricted items may include:
- Batteries and battery-powered goods
- Liquids
- Powders
- Cosmetics
- Perfumes
- Magnetic products
- Medicines and supplements
- Food
- Branded goods
- Fragile or high-value products
These items may still be accepted, but they require prior review.
Prohibited items generally include:
- Illegal drugs
- Weapons and ammunition
- Explosives
- Highly dangerous chemicals
- Counterfeit goods
- Stolen goods
- Illegal or obscene materials
- Certain sanctioned or prohibited products
Alicarrier will not purchase, store, or ship such goods.
Some branded products may be shipped, but they require review.
The customer must ensure the goods are genuine and legally exportable and importable.
Alicarrier may refuse suspected counterfeit, unauthorized, or high-risk branded goods.
Some battery-powered products may be accepted, but they must be checked in advance.
We may need battery details such as:
- Battery type
- Quantity
- Capacity
- Whether the battery is built-in or separate
Please do not send battery products without approval.
Please contact us before purchasing or sending the goods to our warehouse.
Send us:
- Product link
- Product name
- Product image
- Quantity
- Destination country
- Any battery, liquid, powder, or brand information
Our team will review the product and advise whether it may be shipped.