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Shipping Policy

Last Updated: August 6, 2026

This Shipping Policy explains how Alicarrier prepares, arranges, dispatches, tracks, and delivers international shipments from China.

Alicarrier provides product sourcing, purchasing assistance, China warehouse receiving, basic inspection, parcel consolidation, repacking, and international shipping services.

By requesting a shipping quotation, paying international shipping charges, submitting delivery information, or authorizing Alicarrier to dispatch a shipment, you acknowledge that you have read and agreed to this Shipping Policy.

1. Scope of This Policy

This Shipping Policy applies to goods that Alicarrier:

This Policy should be read together with our:

If an individual quotation, invoice, shipment confirmation, carrier rule, or written agreement contains terms specific to a shipment, those shipment-specific terms will apply to that shipment.

2. Available Shipping Methods

Depending on the destination, product category, weight, dimensions, declared value, customs requirements, and current carrier availability, Alicarrier may arrange shipping through:

Not every shipping method is available for every country or product.

Alicarrier may refuse a requested shipping method when the goods, route, destination, documentation, or carrier restrictions make that method unsuitable or unavailable.

3. Shipping Recommendations

Alicarrier may recommend a shipping method based on:

Shipping recommendations are based on the information available when the recommendation is made.

Carrier routes, acceptance rules, customs requirements, and freight rates may change without advance notice.

4. Shipping Quotations

A shipping quotation may include some or all of the following:

Unless expressly identified as final, a quotation issued before the package is fully packed, weighed, and measured is an estimate.

The final shipping charge is normally confirmed after:

  1. All goods have arrived at the warehouse;
  2. The requested inspection or photography has been completed;
  3. The customer has confirmed the goods for shipment;
  4. Consolidation and repacking have been completed;
  5. The final package weight and dimensions have been recorded;
  6. The applicable carrier route has been confirmed.

5. Chargeable Weight

International shipping charges may be calculated using:

Where a carrier compares actual weight with volumetric weight, the higher chargeable value may be used.

The volumetric calculation method and divisor may differ depending on the carrier, shipping method, route, destination, and package type.

Alicarrier may provide the recorded package weight and dimensions upon request, but the carrier’s verified measurements may be used for final billing.

6. Final Weight and Measurement Adjustments

A shipment may be reweighed or remeasured by:

If a carrier records a higher chargeable weight or applies an additional surcharge after dispatch, the customer may be required to pay the difference.

If Alicarrier receives a confirmed carrier adjustment that reduces the eligible freight cost, any applicable refund or account credit will be handled according to the shipment terms and our Refund & Cancellation Policy.

7. Warehouse Processing Before Shipment

Before international dispatch, Alicarrier may provide services such as:

Some services may require additional fees.

Customers must inform Alicarrier before packing if:

8. Customer Approval Before Dispatch

Alicarrier may request customer approval of:

Once the customer approves shipment or pays the final international shipping charge, Alicarrier may proceed with dispatch.

Changes requested after carrier booking or export processing has begun may result in additional fees or may no longer be possible.

9. Processing Time

Processing time refers to the period required to prepare a shipment before it is handed to the international carrier.

Processing may include:

Processing time is separate from international transit time.

Alicarrier will provide an estimated processing time where reasonably possible, but actual processing may vary according to package volume, warehouse workload, product type, customer response time, carrier availability, and documentation requirements.

10. Dispatch Conditions

A shipment will normally be dispatched only after:

Alicarrier may delay dispatch where necessary to resolve a payment, packaging, customs, address, safety, documentation, or carrier-acceptance issue.

11. Estimated Transit Times

Transit times provided by Alicarrier are estimates unless a specific written service guarantee is expressly confirmed.

Estimated transit time normally begins when the shipment is accepted or scanned by the international carrier. It does not normally begin when:

Estimated transit time may not include:

12. Delivery Delays

International shipments may be delayed by circumstances outside Alicarrier’s reasonable control, including:

An estimated delivery date is not a guaranteed delivery date unless Alicarrier expressly confirms a guaranteed service in writing.

A normal transportation delay, without confirmed physical loss or damage, does not automatically qualify for a freight refund or compensation.

13. Tracking Information

Where tracking is available, Alicarrier will provide:

Tracking information may take time to appear after dispatch.

Some economical, consolidated, postal, sea, rail, or specialized channels may provide:

A lack of immediate tracking updates does not necessarily mean that a shipment has been lost.

14. Delivery Address Requirements

Customers must provide a complete and accurate delivery address, including where applicable:

The customer is responsible for verifying the delivery information before dispatch.

Alicarrier is not responsible for delivery failure, delay, loss, return, or additional charges caused by incorrect, incomplete, outdated, or misleading delivery information supplied by the customer.

15. Address Changes

An address-change request must be submitted before dispatch.

Once a shipment has entered the carrier network, Alicarrier cannot guarantee that the address can be changed.

An address correction may be subject to:

The customer is responsible for all costs resulting from a requested or necessary address correction.

16. Split Shipments

Alicarrier may recommend or arrange separate shipments when:

Each shipment may have a separate:

Alicarrier will normally obtain customer approval before arranging chargeable split shipments, unless urgent action is reasonably necessary to protect the goods or comply with carrier requirements.

17. Customs Declarations

International shipments may require customs declarations containing information such as:

Customers must provide complete and accurate information.

Alicarrier will not intentionally:

Customs authorities retain the final authority to classify, inspect, value, release, reject, seize, return, or destroy imported goods.

18. Customs Duties, VAT, GST and Import Charges

The treatment of customs duties and taxes depends on the confirmed shipping arrangement.

18.1 Duty-Unpaid or Non-DDP Shipping

Unless the quotation expressly states that import duties and taxes are included, the customer, recipient, or importer is responsible for:

The carrier or customs broker may require payment before releasing or delivering the shipment.

18.2 DDP Shipping

Where Alicarrier expressly confirms a shipment as DDP, the quotation will state which destination charges are included.

A DDP quotation may be subject to:

DDP does not automatically include every possible charge unless expressly stated.

Charges caused by inaccurate customer information, undeclared goods, recipient non-cooperation, exceptional customs action, prohibited products, storage, re-delivery, or changed import requirements may remain payable by the customer.

18.3 No Assumption of Tax Inclusion

Terms such as “door-to-door,” “shipping included,” or “delivery service” do not necessarily mean that customs duties and taxes are included.

Only a quotation or invoice that expressly states DDP, duties included, or another clearly defined tax-inclusive arrangement should be treated as including the specified import charges.

19. Importer and Recipient Responsibilities

Depending on the destination and shipping method, the customer or recipient may be required to act as the importer of record or cooperate with the appointed importer or customs broker.

The customer or recipient may need to:

Failure to cooperate may result in delay, return, seizure, storage, abandonment, or disposal.

20. Restricted and Prohibited Goods

Customers must disclose the true nature of all goods before shipment.

Certain goods may be prohibited or restricted depending on the shipping method and destination, including:

Some restricted products may only be shipped through a specialized channel and may require additional documents, packaging, declarations, or fees.

Alicarrier may inspect, refuse, isolate, return, report, or lawfully dispose of undeclared, illegal, dangerous, or prohibited goods.

The customer is responsible for all resulting costs, penalties, claims, and losses caused by inaccurate or incomplete product disclosure.

21. Branded and Intellectual-Property-Sensitive Goods

Branded goods, products bearing logos, replicas, unauthorized merchandise, or products that may infringe intellectual-property rights may be restricted by carriers or customs authorities.

The customer is responsible for confirming that:

Alicarrier does not guarantee customs clearance for branded goods and may refuse products presenting intellectual-property or compliance risks.

22. Remote-Area Delivery

Some delivery addresses may be classified by the carrier as remote, extended, or difficult-to-service areas.

Remote-area delivery may involve:

Remote-area charges may be identified before dispatch or applied later after carrier address verification.

The customer is responsible for applicable remote-area charges unless the confirmed quotation expressly includes them.

23. Final-Mile Delivery

After customs clearance, a shipment may be transferred to a local courier, postal operator, trucking company, delivery agent, or collection facility.

The final-mile provider may:

Customers are responsible for monitoring the shipment and responding promptly to the final-mile carrier.

24. Failed Delivery

Delivery may fail because of:

The customer is responsible for charges arising from:

Failure to receive a shipment does not automatically qualify the customer for a refund.

25. Returned-to-Sender Shipments

A carrier or customs authority may return a shipment because of:

If a shipment is returned, Alicarrier will notify the customer after receiving reliable confirmation.

The customer may be responsible for:

Original shipping charges are generally non-refundable once the carrier has accepted and transported the shipment.

26. Unclaimed, Abandoned or Undeliverable Goods

If goods cannot be delivered or returned and the customer does not respond within a reasonable period, the carrier, customs authority, warehouse, or Alicarrier may treat the goods as unclaimed or abandoned, subject to applicable law.

Possible outcomes may include:

All related costs may be charged to the customer.

27. Shipping Insurance

Optional cargo or parcel insurance may be available for certain routes and products.

Insurance must normally be requested and paid for before dispatch.

Coverage may depend on:

Insurance may not cover:

Customers should review the available coverage before authorizing shipment.

28. Loss and Damage

Customers should inspect packages as soon as possible after delivery.

If a package appears damaged, the recipient should, where possible:

Claims may require:

Compensation is subject to the carrier’s or insurer’s rules, evidence requirements, liability limits, exclusions, and claim deadlines.

Alicarrier will provide reasonable assistance but cannot guarantee that a carrier or insurer will approve a claim.

29. Packaging and Fragile Goods

Alicarrier may recommend additional packaging for:

Additional protection may include:

No packaging method can eliminate all transportation risk.

If a customer declines recommended protective packaging, the decision may affect claim eligibility and compensation.

30. Customer-Induced Delays

Alicarrier is not responsible for delays caused by the customer’s failure to:

Storage and additional handling fees may apply while the shipment is waiting for customer action.

31. Carrier and Route Changes

Alicarrier may change a carrier, route, transit hub, flight, vessel, delivery partner, or shipping method where reasonably necessary because of:

Where the change materially affects the price or expected service, Alicarrier will seek customer approval where reasonably possible.

32. Events Outside Our Reasonable Control

Alicarrier is not responsible for failure or delay caused by events outside our reasonable control, including:

Alicarrier will make reasonable efforts to communicate significant confirmed disruptions and identify available alternatives.

33. Limitation of Shipping Liability

To the maximum extent permitted by applicable law, Alicarrier is not responsible for indirect, incidental, special, punitive, or consequential losses, including:

Any direct compensation may be limited by:

Nothing in this Policy excludes liability that cannot legally be excluded.

34. Changes to This Shipping Policy

Alicarrier may update this Shipping Policy to reflect changes in:

The revised version will be published on this page with an updated “Last Updated” date.

The version applicable to a shipment will normally be the version in effect when the shipment is confirmed, unless mandatory law requires otherwise.

35. Contact Us

For questions about shipping methods, quotations, tracking, customs, or delivery, please contact Alicarrier:

Alicarrier

Telephone: +86 186 2081 3538
Email: [email protected]
Website: alicarrier.com

Business Hours:
Monday to Saturday, China Standard Time