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Terms of Service

Last Updated: August 5, 2026

Welcome to Alicarrier. These Terms of Service govern your access to and use of our website, purchasing assistance, product sourcing, China warehouse, parcel consolidation, inspection, repacking, international shipping, and related services.

By accessing our website, requesting a quotation, submitting an order, making a payment, sending goods to our warehouse, or otherwise using our services, you confirm that you have read, understood, and agreed to these Terms of Service.

Please read these Terms carefully before using Alicarrier.

1. About Alicarrier

Alicarrier provides purchasing assistance, product sourcing, supplier communication, China warehouse receiving, basic product inspection, photography, parcel consolidation, repacking, and international shipping services for customers purchasing goods from China.

Our services may include assistance with products purchased from:

Unless expressly stated in writing, Alicarrier acts as a purchasing and logistics service provider. We are not the original manufacturer, brand owner, marketplace operator, or seller of the products purchased for a customer.

2. Eligibility to Use Our Services

You must be at least 18 years old and legally capable of entering into a binding agreement to use our services.

By using Alicarrier, you confirm that:

We may refuse or suspend service when we reasonably believe that an order presents legal, financial, safety, compliance, or transportation risks.

3. Quotations and Order Confirmation

All quotations are based on the information available when the quotation is issued.

A quotation may include:

Unless otherwise stated, quotations are estimates and may change because of:

An order is not confirmed until Alicarrier has accepted the order and received the required payment.

The final international shipping cost will normally be calculated after the goods arrive at our warehouse and have been checked, consolidated, packed, weighed, and measured.

4. Purchasing and Product Sourcing Services

Customers must provide clear and accurate product information, which may include:

Alicarrier may communicate with suppliers, confirm available information, place orders, and make payments on the customer’s behalf.

However, Alicarrier does not guarantee:

The customer is responsible for reviewing all product information and confirming that the selected goods are suitable for their intended purpose.

5. Supplier and Marketplace Risks

Products purchased through Chinese marketplaces or third-party suppliers remain subject to the supplier’s own terms, return rules, warranty conditions, and production capabilities.

Alicarrier is not responsible for losses caused solely by a supplier or marketplace, including:

We will provide reasonable assistance in communicating with the supplier, but we cannot guarantee that a supplier will approve a refund, replacement, return, or compensation request.

6. China Warehouse Services

Customers may send approved goods to the Alicarrier warehouse after receiving the correct warehouse instructions.

Customers must not send unapproved, unidentified, dangerous, restricted, or illegal goods to our warehouse.

Warehouse services may include:

The complete warehouse address may be provided after an order or customer request has been confirmed.

Alicarrier is not responsible for packages sent to an incorrect, outdated, or unconfirmed warehouse address.

7. Product Inspection and Photography

Unless a separate professional inspection service has been purchased, our standard inspection is limited to a basic visual check.

A basic inspection may identify obvious issues such as:

A basic inspection does not include:

Photographs are provided for reference only. Differences caused by lighting, camera settings, screen displays, packaging, or viewing angle do not necessarily indicate a product defect.

Approval of photographs or inspection results authorizes Alicarrier to proceed with the next requested service.

8. Storage

Storage periods and charges may depend on the service plan, parcel size, warehouse capacity, and current warehouse rules.

Where free storage is offered, the applicable period will be stated in the quotation, order confirmation, or warehouse notice.

After the free storage period expires, Alicarrier may charge storage fees.

If goods remain unclaimed and the customer does not respond to repeated contact attempts, Alicarrier may, to the extent permitted by applicable law:

Any disposal or abandonment process will be subject to applicable law and reasonable prior notice.

9. Parcel Consolidation and Repacking

Alicarrier may remove unnecessary external packaging, consolidate multiple packages, and repack goods to reduce volume or improve shipping protection.

The customer must inform us in advance when:

Repacking may change the original package dimensions, weight, appearance, or retail packaging condition.

Alicarrier is not responsible for the loss of original packaging when the customer has requested packaging removal or consolidation.

10. International Shipping

Available shipping methods may include:

The available method depends on:

All delivery times are estimates unless Alicarrier expressly provides a written guaranteed service.

Estimated transit time normally begins after:

Delivery may be delayed by customs inspections, weather, flight changes, port congestion, peak-season demand, public holidays, security checks, strikes, local delivery conditions, incorrect addresses, or other circumstances outside our reasonable control.

11. Tracking and Delivery

Where tracking is available, Alicarrier will provide the relevant tracking number or shipment reference.

Tracking information may not update immediately after shipment. Some shipping channels provide limited tracking information during international transit.

The customer is responsible for:

Alicarrier is not responsible for failed delivery caused by incorrect information, recipient unavailability, refusal to accept the parcel, or failure to respond to the carrier or customs authority.

Additional delivery, return, storage, disposal, or re-delivery charges will be paid by the customer.

12. Customs, Duties and Import Compliance

The customer is responsible for confirming that the goods may be legally imported into the destination country.

Unless the confirmed shipping quotation expressly states that duties and taxes are included, the customer or recipient is responsible for:

The customer must provide accurate information for customs declarations, including:

Alicarrier will not intentionally falsify product descriptions, undervalue goods, conceal restricted items, or submit misleading customs information.

Customs authorities may inspect, delay, reject, seize, return, or destroy goods. Alicarrier cannot guarantee customs clearance or a particular customs assessment.

13. Restricted and Prohibited Goods

Customers must not purchase, store, consolidate, or ship goods that are illegal or prohibited under applicable law.

Restricted products may include, depending on the destination and shipping channel:

Some restricted goods may only be accepted through a specialized shipping channel and may require additional documents, packaging, permits, or charges.

Customers must disclose the true nature of all goods before payment or shipment.

If undeclared or prohibited goods are discovered, Alicarrier may refuse service, isolate the package, return the goods, report the matter to the relevant authority, or arrange lawful disposal. All resulting costs will be charged to the customer.

14. Payments and Currency Conversion

Available payment methods will be confirmed before the customer makes payment.

Payments may be divided into separate stages, including:

  1. Product and purchasing payment
  2. Warehouse or inspection payment
  3. International shipping payment
  4. Additional customs or destination charges

The customer is responsible for payment processing fees, bank charges, payment-platform charges, and currency-conversion costs unless otherwise agreed.

Exchange rates may change between quotation and payment. The exchange rate applied to an order will be the rate confirmed by Alicarrier at the time payment is processed.

Orders may be delayed until all required payments have cleared.

15. Order Cancellation, Returns and Refunds

Cancellation and refund eligibility depend on the current order stage.

Before a Product Is Purchased

A customer may request cancellation before Alicarrier has paid the supplier. Any non-refundable payment processing, exchange, communication, or administrative costs may be deducted.

After a Product Is Purchased

Once payment has been made to the supplier, cancellation depends on the supplier’s return and refund rules.

The customer may be responsible for:

After International Shipment

Orders cannot normally be cancelled after the package has been handed to the international carrier.

Purchasing, inspection, warehouse, packaging, and shipping services that have already been completed are generally non-refundable.

Refunds will only be processed after Alicarrier receives the corresponding refund from the supplier or service provider, where applicable.

16. Damage, Loss and Claims

Customers must inspect delivered packages promptly.

Claims for loss, missing items, or visible damage must be submitted within the time limit stated by the applicable carrier or shipping channel.

A claim should include:

Customers should retain all packaging until the claim is resolved.

Compensation depends on the carrier’s rules, declared value, available evidence, and insurance coverage.

Without additional shipping insurance, compensation may be limited by the carrier’s standard liability rules and may be lower than the retail value of the goods.

Alicarrier does not guarantee approval of any carrier or insurance claim but will provide reasonable assistance with the submission process.

17. Shipping Insurance

Where shipping insurance is available, customers may request insurance before the package is shipped.

Insurance coverage, exclusions, deductibles, evidence requirements, and compensation limits depend on the selected insurer or shipping channel.

Insurance does not normally cover:

The customer is responsible for reviewing and accepting the available insurance terms before shipment.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Alicarrier will not be liable for indirect, incidental, special, punitive, or consequential losses, including:

Where Alicarrier is found directly responsible for a loss, our total liability will not exceed the amount paid to Alicarrier for the specific service that directly caused the loss, except where a different limitation is required by mandatory law.

Nothing in these Terms excludes liability that cannot legally be excluded.

19. Events Outside Our Control

Alicarrier is not responsible for a failure or delay caused by events outside our reasonable control, including:

We will make reasonable efforts to inform affected customers and resume services when reasonably possible.

20. Intellectual Property Rights

Customers must not use Alicarrier to purchase or ship counterfeit, pirated, unauthorized, or intellectual-property-infringing goods.

By submitting product images, trademarks, designs, labels, or customization files, the customer confirms that they have the legal right to use those materials.

The customer is responsible for claims arising from materials or instructions they provide.

The Alicarrier name, logo, website design, written content, graphics, and service materials may not be copied or commercially used without prior written permission.

21. Third-Party Websites and Services

Our website may refer to third-party marketplaces, suppliers, payment processors, carriers, customs brokers, or external websites.

Alicarrier does not control those third parties and is not responsible for their:

Customers should review the relevant third-party terms before using those services.

22. Privacy

Personal information submitted through our website or services will be handled according to our Privacy Policy.

Customers must ensure that they have permission to provide recipient names, telephone numbers, addresses, identity details, or customs information belonging to another person.

23. Suspension or Termination of Service

Alicarrier may refuse, suspend, or terminate service when a customer:

Termination does not remove the customer’s responsibility to pay charges already incurred.

24. Changes to These Terms

We may update these Terms of Service to reflect changes in our services, carriers, operational procedures, or legal obligations.

The revised version will be published on this page with an updated revision date.

Changes will apply to new orders from the date of publication. Material changes affecting an existing confirmed order will be handled according to the terms accepted when that order was confirmed, unless applicable law requires otherwise.

25. Governing Law and Dispute Resolution

These Terms are governed by the laws of [insert the country or region where your company is legally registered], without excluding any mandatory consumer rights that apply under relevant law.

The parties should first attempt to resolve disputes through good-faith communication.

If a dispute cannot be resolved informally, it will be submitted to the courts or dispute-resolution body located in [insert the correct legal jurisdiction], unless mandatory law requires a different venue.

26. Contact Us

For questions about these Terms of Service, purchasing assistance, warehouse services, or international shipping, please contact Alicarrier:

Telephone: +86 186 2081 3538
Email: [email protected]

Business Hours:
Monday to Saturday, China Standard Time