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Refund & Cancellation Policy

Last Updated: August 6, 2026

This Refund & Cancellation Policy explains when customers may cancel an order, request a return, or receive a refund for services provided by Alicarrier.

Alicarrier provides product sourcing, purchasing assistance, supplier communication, China warehouse receiving, basic inspection, photography, parcel consolidation, repacking, and international shipping services.

Because Alicarrier often purchases products from independent Chinese suppliers on behalf of customers, cancellation and refund eligibility depends on:

By submitting an order or making a payment, you agree to this Refund & Cancellation Policy.

1. Alicarrier’s Role

Unless expressly stated otherwise in writing, Alicarrier acts as a purchasing and logistics service provider rather than the manufacturer or original seller of the goods.

Products may be sourced from:

Product returns and refunds may therefore depend on the original supplier’s policies and approval.

Alicarrier will provide reasonable assistance in communicating with suppliers, but we cannot guarantee that a supplier will accept a cancellation, return, replacement, or refund.

2. Cancellation Before Payment

A quotation or sourcing request may normally be cancelled without charge before the customer makes payment and before Alicarrier begins any paid or specially requested service.

However, separately agreed sourcing, consultation, sample procurement, inspection, or supplier-verification fees may remain payable if the relevant work has already been completed.

3. Cancellation After Payment but Before Supplier Purchase

If Alicarrier has received payment but has not yet paid the supplier, the customer may request cancellation by contacting us immediately.

Where cancellation is approved, the refundable amount may be reduced by costs already incurred, including:

Cancellation is not effective until Alicarrier confirms it in writing.

Because supplier payments may be processed quickly after an order is confirmed, customers should submit cancellation requests as soon as possible.

4. Cancellation After the Supplier Has Been Paid

Once Alicarrier has paid the supplier, cancellation is subject to the supplier’s return and refund rules.

A refund cannot be guaranteed at this stage.

Where the supplier agrees to cancel or refund the order, the customer may remain responsible for:

Alicarrier will issue the applicable refund only after the corresponding funds have been returned by the supplier or marketplace.

5. Cancellation After Goods Have Been Shipped by the Supplier

If the supplier has already dispatched the goods to our China warehouse, the order may only be cancelled if:

  1. The supplier agrees to accept the return; and
  2. The package can legally and practically be returned.

The customer will be responsible for all related costs, which may include:

If the supplier refuses the return, Alicarrier cannot require the supplier to issue a refund.

6. Cancellation After Goods Arrive at Our Warehouse

Customers may request cancellation before international shipment, but acceptance is not guaranteed.

A return may be possible when:

Services already completed are non-refundable, including:

7. Customer-Purchased Goods Sent to Our Warehouse

Some customers purchase products directly and send them to the Alicarrier warehouse for consolidation or international shipping.

For these orders, Alicarrier is not the product seller and does not receive the product purchase payment.

Therefore:

8. Cancellation After International Shipping

An order cannot normally be cancelled after the package has been:

International shipping charges, export-processing charges, customs-document charges, and completed warehouse-service fees are generally non-refundable after dispatch.

If a shipment is returned by the carrier or customs authority, the customer may be responsible for:

A returned shipment does not automatically qualify for a full refund.

9. Product Returns

A product-return request must include:

Returns must not be sent without written approval and confirmed return instructions.

Unauthorized returns may be rejected, delayed, lost, or charged additional handling and storage fees.

10. Non-Returnable or Non-Refundable Products

Products may be non-returnable where the supplier, marketplace, applicable law, or product condition does not permit a return.

Examples may include:

The exact return eligibility will depend on the supplier and the nature of the goods.

11. Incorrect, Missing, or Defective Products

Customers should review warehouse photographs and inspection information promptly.

If the warehouse identifies an obvious issue before international shipment, the customer may request that Alicarrier:

A basic Alicarrier inspection is limited to visible and reasonably detectable issues. It does not guarantee identification of:

Supplier approval is required for any supplier-funded refund or replacement.

12. Damage or Loss During International Shipping

Claims involving loss or damage during international transportation are handled under the applicable carrier or insurance rules.

Customers must notify Alicarrier as soon as possible after discovering a problem and within the carrier’s applicable claim period.

The customer may be required to provide:

Customers must retain the goods and all packaging until the investigation is complete.

Compensation may be limited by:

Alicarrier will provide reasonable assistance, but we cannot guarantee that a carrier or insurer will approve a claim.

13. Shipping Insurance

Where optional shipping insurance is available, customers should request and pay for insurance before international dispatch.

Insurance terms may include:

If the customer declines available insurance, compensation for loss or damage may be limited to the standard liability offered by the selected carrier.

Shipping insurance does not normally cover product quality disputes, supplier defects, customs seizure, prohibited goods, inaccurate declarations, normal delay, or losses excluded by the applicable policy.

14. Customs Rejection, Seizure, or Destruction

Refunds are not guaranteed where goods are delayed, rejected, returned, seized, confiscated, or destroyed because of:

The customer is responsible for checking whether the goods may legally be imported into the destination country.

Any recoverable amount will depend on the circumstances, carrier rules, customs decisions, supplier policies, and whether the goods are returned in a usable condition.

15. Failed Delivery and Returned Parcels

A refund will not normally be issued for failed delivery caused by:

The customer is responsible for additional charges resulting from return, storage, address correction, re-delivery, disposal, or customs processing.

16. Service Fees

Fees for services already performed are generally non-refundable.

These may include:

If only part of a service has been completed, Alicarrier may determine whether a partial service-fee refund is appropriate based on the work already performed and costs already incurred.

17. International Shipping Fee Adjustments

Shipping quotations issued before final packing are estimates unless expressly confirmed as final.

The final shipping cost may change because of:

If the final shipping cost is higher than the estimate, Alicarrier will normally request payment of the difference before dispatch.

If the confirmed amount paid exceeds the final eligible shipping charge, the remaining balance may be refunded or credited to the customer, subject to payment-processing and currency-conversion costs.

18. Refund Amounts and Deductions

An approved refund may be reduced by:

Alicarrier will provide a refund calculation or explanation where reasonably practical.

19. Refund Method and Processing Time

Approved refunds will normally be sent through the original payment method where reasonably possible.

Where the original method cannot receive a refund, Alicarrier may request alternative verified payment details.

Refunds will normally be initiated within 7–15 business days after:

  1. The refund has been approved;
  2. The corresponding funds have been received from the supplier, carrier, insurer, marketplace, or payment provider where applicable; and
  3. The customer has provided any required payment information.

The time required for funds to appear in the customer’s account depends on the bank, payment provider, currency, and destination country.

Alicarrier is not responsible for additional processing delays caused by banks or third-party payment providers.

20. Exchange Rates

Cross-border orders may involve multiple currencies.

Refunds are calculated based on the funds actually recovered and the exchange rate available when the refund is processed.

Alicarrier is not responsible for differences caused by:

The refunded amount received in the customer’s local currency may therefore differ from the original local-currency payment amount.

21. Account Credit

With the customer’s agreement, an approved refund may be applied as Alicarrier account credit instead of being returned through the original payment method.

Account credit may be used for future:

The applicable validity period and conditions will be communicated when the credit is issued.

22. How to Request a Cancellation or Refund

To request a cancellation, return, or refund, contact Alicarrier using the information below:

Telephone: +86 186 2081 3538
Email: [email protected]

Please provide:

Submitting a request does not automatically mean that it has been approved.

A cancellation, return, or refund is valid only after written confirmation from Alicarrier.

23. Mandatory Consumer Rights

Nothing in this Refund & Cancellation Policy is intended to exclude, restrict, or replace any consumer right that cannot legally be excluded under applicable law.

Where mandatory consumer-protection law grants a customer stronger cancellation, return, refund, replacement, or remedy rights, the mandatory legal requirement will apply.

Eligibility may depend on the customer’s location, the nature of the transaction, whether the customer acts as a consumer or business, the type of product, and whether services have already begun with the customer’s authorization.

24. Fraudulent or Abusive Requests

Alicarrier may reject or investigate refund requests involving:

We may suspend services while a claim is investigated and may provide relevant information to payment providers, carriers, insurers, or authorities where legally permitted.

25. Changes to This Policy

Alicarrier may update this Refund & Cancellation Policy to reflect changes in:

The updated version will be published on this page with a revised “Last Updated” date.

The version applicable to an order will normally be the version in effect when the order was confirmed, unless mandatory law requires otherwise.

26. Contact Us

For questions about cancellations, returns, or refunds, please contact:

Alicarrier

Telephone: +86 186 2081 3538
Email: [email protected]
Website: alicarrier.com

Business Hours:
Monday to Saturday, China Standard Time